Medical Tourism Guidelines
WorldMed Assist’s Promise to Our Patients, Employees and Industry
WorldMed Assist’s mission is to improve lives by helping patients receive high quality medical treatment at international facilities at affordable prices.
WorldMed Assist coordinates and simplifies every aspect of global health care and serves as a patient advocate.
Our core values
We will be open in our communications and answer your questions completely.
We will find out the answer for you if we don’t know it.
We strive for perfection.
This is not just related to your medical care, but to your entire experience all the way through your after-care.
You are our number one priority. That’s it.
We promise our patients
We place your medical needs as our number one priority. We want you to enjoy your time abroad, but your medical care is the cornerstone of our business.
We will coordinate tourism activities only after your medical team is confident that your recovery will not be impaired.
We perform thorough due diligence in the selection of hospitals and lodging through in-person visits to find excellent surgical and recuperation care that will earn your full confidence.
We leverage our relationship with each business partner to the advantage of our patients.
By keeping your interests first and foremost, we simultaneously deliver value to you and our business partners.
We listen closely, working with you to design solutions that will resolve your medical condition and fit your personal preferences. As part of this process, we answer all your questions as quickly and thoroughly as possible.
It is our duty to ensure you have the information needed to make a high quality, informed decision about your medical care. This includes information about the qualifications of doctors and hospitals abroad.
We understand your medical needs. You will be assisted by an employee with a medical degree. In addition, each employee is intimately aware of the workings of our hospitals, doctors and the logistics surrounding your medical journey.
We accurately represent ourselves in terms of capabilities, abilities, education, training, standards of performance, certifications, trade group affiliations and experience.
We recognize our limitations and offer only services we are competent to provide.
We facilitate communication between you and the medical team you select to ensure that all questions on both sides are resolved prior to travel.
We arrange for the transfer of all your related medical records so the medical team can make sound decisions and clearly articulate options for care.
We provide full transparency. You will never experience pressure selling; you are in full control of determining your selection of procedure, destination, facility, medical provider and timing.
You will receive a detailed breakdown of your costs. There will never be hidden costs.
We advocate on your behalf during all stages of the international experience to ensure total satisfaction.
Addressing after-care at home is equally important to the care received overseas. All your travel, payment and legal questions will also be addressed.
We will never offer you services that have no beneficial value or are not well-suited to your health care needs. We will never misrepresent anything related to your medical journey such as procedures, costs and risks. We have no qualms about saying â€˜No’ if you are better served with treatment near home if your safety is at risk or the advantages of traveling are minimal.
We keep our promises. We clearly communicate the terms and conditions of our relationship with you, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement.
We honor our contracts and agreements, and only make commitments that are within our power and abilities to deliver.
We accept responsibility for all work we do, admit mistakes and do whatever is possible to rectify any problems that arise.
We protect your privacy, and will not release any information without prior consent or unless given instruction to do so on your behalf.
We promise our employees
We nurture & inspire each employee.
Each employee receives ongoing training to provide superb customer service. Happy employees make sure that we have happy patients.
We create a working environment that attracts truly outstanding individuals, promotes talent and inspires excellence at all levels.
We treat each patient as a person with medical needs, not as a source of money.
Patients are the reason for our existence, and are never difficult or whining.
They have medical needs that become our mission to resolve on their behalf.
We reward employees based on the feedback patients provide about their service. We value patient feedback on every detail of their experience so we can continually improve our own service and services provided by our business partners.
We promise our industry
We will maintain our leadership by keeping our obligation to continually shape the industry in a positive way.
We will not endanger or allow the potential to endanger the local population in the countries of our business partners.
We will decline requests for procedures that conflict with North American morality.
For example, this precludes our involvement with surrogate pregnancies and organ purchases, regardless of whether those actions are legal in the countries where we do business.
We will encourage positive growth of the medical travel industry, and will not engage in any activity or practice that would bring the industry into disrepute.
We will diligently exercise integrity, truth and rigorous honesty in all areas relating to our business and professional responsibilities. While we believe that we are the best company providing medical tourism services, we realize patients have choices.
We will never discredit our competition. We are committed to fair play.
We respect and abide by all laws and regulations in the conduct of our business.
We make it clear that seeking medical care outside the U.S. must be voluntary when working with institutions in the U.S. such as insurance companies and employers.
We support the AMA Guidelines on Medical Tourism issued at its annual meeting in June 2008.